Online communications are truly the wave of the present. Gone are the days when people would send a letter via a courier. Today, if you want to speak with someone or inquire about something, all you have to do is go online and everything and everyone is yours for the taking. Because of this, a lot of jobs and opportunities have opened up, providing people the chance to work remotely or from across countries, giving rise to virtual assistants who are hired online to do work for clients from any part of the globe.
But despite the lack of face to face communications, there is still a need to maintain a professional demeanor. In fact, due to the lack of context with the help of facial expressions and voice inflections, there is a greater pressure for virtual assistants to be clearer to prevent being misunderstood in their communications whether it is via email or social media.
Read up on some quick tips for a winning online communication tactics for virtual assistants:
1. Place a subject.
When writing an email, always put a subject and make sure that it is pertinent to the items inside it. Emails are not something that people log on to or check via their desktop computers. Emails are a way of life and placing a subject is a way of showing courtesy to the recipient as it makes them aware of what they are about to read.
Furthermore, on a more technical point of view, subject-free emails are redirected to spam or to the junk mail more often than not. So don’t waste that well-written email by placing a concrete thought in the subject line.
2. Use the reply all button with caution.
Nothing puts one’s career in jeopardy than accidentally replying to all. As mentioned, emails are a major communications portal and can be very intrusive. Imagine being inundated by replies going back and forth on a business that you had nothing to do with. So double check the recipient area.
Also, when replying to the sender to confirm understanding, click reply instead. This makes sure that the message is sent only to one person and not to everybody in the email trail.
3. Send big files using big file sharing sites.
Save people’s precious bandwidth and data plans by sending big files such as editable Illustrator files or high resolution photos via a link where they can access these instead of placing them as downloadable attachments. First, they surely would not download it and second, your email will simply clog their whole inbox.
4. Do not be passive aggressive.
When it comes to social media, there is no such thing as a private status update. And if you are friends with a client, then you have basically signed up your account as a professional account, even if it’s personal. All your words can be twisted and misconstrued. To prevent this, stop with the passive aggressive language. If you have a problem for example with a person, settle it privately instead of posting irate messages that other people (read: your client) may think is directed at them.
Mind the language you use and see for yourself how it directly affects your career as a virtual assistant.